Domestic Return Policy. Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or 1-time exchange. TRUE will provide a prepaid FedEx ship label for your original return. Original shipping fees ar
Visual guide to our easy-to-use returns portal.
Domestic. If you put your TRUE footwear to the test (wear them outside) and determine they are not ideal within the first 30 days, you can set up a one-time courtesy return or exchange here. A $15 fee will apply per pair of worn footwear. You can uti
First, make sure you’re not just standing in a puddle barefoot. Next, if it’s happening while you’re in your TRUEs, we warranty our footwear for waterproofing for up to 2 years depending on the model (this means 1 replacement pair within 2 years of o
TRUE processes within 5-10 business days of your return being received and inspected at TRUE HQ. If returning for store credit, the credit will be issued and sent via email as soon as the return shipment receives its first carrier scan. Certain retu
If you purchased your TRUEs from one of our retail partners, please reach out to them directly to request a return or exchange as they processed your original order and payment. This includes order placed online with Amazon or a retail partner.
Mistakes happen and we’ll work quickly to resolve it! If you feel something isn’t quite right with your TRUEs, send us an email that explains what’s going on [email protected]. We’ll need to verify your product falls within our warranty paramete
When returning your new/unworn items within 30 days of purchase for a refund, you will have two options to select from. Store credit: Issued once the package is dropped for return. You will receive an email containing a digital gift card to use on a
Once an order is placed, we do not have the ability to edit banking information. It is a good idea to verify expiration dates, and information prior to placing your order. If the wrong card is used on the order, we will cancel the order and have you
Facebook and Instagram orders (US only). Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund. TRUE will provide a prepaid FedEx ship label for your original return. Just set up your return thr