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TRUE linkswear Help & FAQ

Read our frequently asked questions and find help in TRUE linkswear's customer help center.

TRUE linkswear - FAQ

Hours of Operation?

Our Mission at TRUE

Product Ethos

TRUE Story

Customer Care and Right of Refusal

About TRUE

Does TRUE offer width options in footwear?

What is the difference between TRUE models?

Can I put orthotics in my TRUEs?

Heel-to-to Drop: Zero Drop vs. Transitional Drop vs. Traditional Drop

What is Zero drop?

How do TRUEs fit compared to other brands?

What is the best TRUE for me?

How can I ensure I select the right size when ordering shoes online?

Sizing & Fit FAQ

How is TRUE footwear different?

Where are TRUEs available?

Do TRUE shoes offer good support?

Are the insoles of TRUE's removable?

Can I wear TRUEs without socks?

Does TRUE make Women's footwear?

Are any TRUEs waterproof?

What does 'water resistant' really mean for shoes?

Does TRUE make Youth or Junior sized footwear?

What are the different types of leather?

Product FAQ

How can I check on the status of my order?

Can I change or cancel my order?

How long will it take to receive my order?

Gift Order Return/Exchange

Orders FAQ

What is TRUE's return policy?

Exchange & Return Processing

What refund options do I have?

Can I return my store order online?

Refund to expired, lost or compromised card

What is TRUE's return policy for Facebook or Instagram orders?

What should I do if my return has been delayed?

Return | Exchange

What is TRUE's Waterproof Warranty?

My feet are getting wet, what can be done?

What if I received a defective product?

What is TRUE's quality warranty?

Quality & Warranty

Where do you ship?

How do you ship?

How much does TRUE charge for shipping?

Shipping

Can my TRUEs be machine washed?

What is the best way to keep my pair looking new?

What Is The Best Way To Clean My TRUEs?

Shoe Care

Last of Their Kind Promotion Rules & Restrictions

TRUE Returns and Trial Updates November 2024

We’re clearing the warehouse for our biggest year of releases yet in 2025. Grab these ‘last of their kind’ styles before they head into retirement, while they’re still around. Final sale, no returns given these promotional prices. All items included

<h2 id="2025-last-of-their-kind-promotion-terms">2025 &apos;Last of Their Kind&apos; Promotion Terms</h2>We&#x2019;re clearing the warehouse for our biggest year of releases yet in 2025. Grab these &#x2018;last of their kind&#x2019; styles before they head into retirement, while they&#x2019;re still around. Final sale, no returns given these promotional prices.&#xA0;All items included in the &quot;Last of Their Kind&quot; promotion are final sale, meaning standard returns, exchanges, and 30-day trials do not apply. Standard applicable defect or waterproof warranties are still intact. Enjoy free shipping on orders of $150 or more.&#xA0;For questions or assistance, our TRUE Customer Care team is here to help during business hours. Reach out via email at help@truelinkswear.com or through chat at truelinkswear.com. Please note, TRUE linkswear reserves the right to modify or adjust any promotions at any time.

We have never been more excited about the future of TRUE and overall growth however we are still considered a small business compared to those big footwear manufacturers. Therefore, our business is subject to much higher shipping and logistics costs

We have never been more excited about the future of TRUE and overall growth however we are still considered a small business compared to those big footwear manufacturers. Therefore, our business is subject to much higher shipping and logistics costs which are ever-increasing. In an effort to ensure we can continue offering the premium and quality products and service you expect from TRUE, certain Shipping, Returns and Trial policies have been updated and are effective beginning November 1, 2024.&#xA0;Shipping: We now offer free Economy (ground) shipping on orders over $150. Orders under this amount are subject to a flat $9 shipping fee. Actual shipping costs are generally higher, so we can only offer free shipping for orders over a certain total.Exchanges: Within 30 days of receipt, for new and unworn footwear, apparel and gear, we have you covered with a free one-time exchange&#x2019;Return for Store Credit: Within 30 days of receipt, for new and unworn footwear, apparel and gear, we offer a free return for store credit. No fee applies however, store credit is non-refundable once issued.Standard Refund: Within 30 days of receipt, new and unworn footwear, apparel and gear can be returned for a refund, a flat $9 fee will apply, and TRUE will provide a prepaid return shipping label.&#xA0;To minimize waste, we encourage items to be tried on before being worn or washed. The flat return fee helps offset shipping costs and the time required to inspect and restock returned itemsFootwear Trial:&#xA0;We want you to be thrilled with your new TRUE footwear so we still offer a limited 30-day trial for any new footwear purchased directly through truelinkswear.com. We suggest trying on your shoes inside, before they are worn, to ensure proper fit and feel. However, if you do wear them outdoors and determine they&#x2019;re not ideal within the first 30 days, you can arrange a one-time return for store credit or standard refund. A $25 trial fee will be deducted from your refund and a prepaid return ship label will be provided.&#xA0;Once again, our goal is to minimize any waste of product and this limited fee allows us to continue to offer a trial. &#xA0;It also helps offset some shipping costs and gives us the opportunity to make every effort to restore returned footwear for our Second Chance program or donation.Limited to one pair of worn footwear per calendar year. Original shipping fees are not refundable. Not applicable for purchase made outside truelinkswear.com.

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