Exchange & Return ProcessingUpdated 6 months ago

Exchange & Store Credit Processing
Once your return for exchange or store credit is dropped off and 'in transit' back to us, your exchange order will be placed or store credit will be issued. If you are returning for a refund, TRUE inspects returns by hand to confirm items and condition, so please allow 10-15 business days for your refund to process and settle from the time received at TRUE HQ.

Refund Processing
If you have mailed back your return, once delivered back to TRUE HQ, please allow for up to 10-15 business days for for your return to process and refund to be issued. If you have dropped off your return at a boxless/labeless drop-off location, please allow for up to 20-30 business days for your return to process and refund to be issued. Our returns team confirms and inspects returns by hand to confirm items and condition before approving a refund, so we appreciate your patience in advance.

Holiday & Promotions Certain return windows processing times might be extended during the Holiday or after certain promotions or launches so please keep this in mind.