Return | Exchange
What is TRUE's return policy?
Return ShippingIf you purchased Redo+, return shipping is free. Without Redo+, you are responsible for return shipping.Shoes must be returned new, unworn, and in the original packaging.Returns Made SimpleIf it’s not the right fit, you can return new
Exchange & Return Processing
Exchange & Store Credit ProcessingOnce your return is delivered back to TRUE HQ and processed by our returns team, your exchange order will be placed or your store credit will be issued. This typically happens within a few business days of us receivi
What refund options do I have?
When returning your new/unworn items within 30 days of purchase for a refund, you'll have two options to select from. Store credit: Issued once your return is received and processed by our returns team. You'll receive an email containing a digital gi
Can I return my store order online?
If you purchased your TRUEs from one of our retail partners, please reach out to them directly to request a return or exchange as they processed your original order and payment. This includes order placed online with Amazon or a retail partner.
Refund to expired, lost or compromised card
Once an order is placed, we do not have the ability to edit banking information. It is a good idea to verify expiration dates, and information prior to placing your order. If the wrong card is used on the order, we will cancel the order and have you
What is TRUE's return policy for Facebook or Instagram orders?
Facebook and Instagram orders (US only). Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund, a . TRUE will provide a prepaid FedEx ship label for your original return. Just set up your return
What should I do if my return has been delayed?
In the event of a delay in processing your return, please rest assured that we have your best interest at heart. Please send us an email and we'll flag your return as high-priority and notify our returns team to process your refund right away. While