Ensure the proper fit within 30 days.Please try on your items to ensure size and fit before removing any tags or wearing/washing. If something is not quite right, we are here with options to help within 30 days of receipt.Free ExchangeNeed a new size
Visual guide to our easy-to-use returns portal.
Exchange & Store Credit ProcessingOnce your return for exchange or store credit is dropped off and 'in transit' back to us, your exchange order will be placed or store credit will be issued. If you are returning for a refund, TRUE inspects returns by
When returning your new/unworn items within 30 days of purchase for a refund, you will have two options to select from. Store credit: Issued once the package is dropped for return. You will receive an email containing a digital gift card to use on a
If you purchased your TRUEs from one of our retail partners, please reach out to them directly to request a return or exchange as they processed your original order and payment. This includes order placed online with Amazon or a retail partner.
Once an order is placed, we do not have the ability to edit banking information. It is a good idea to verify expiration dates, and information prior to placing your order. If the wrong card is used on the order, we will cancel the order and have you
Facebook and Instagram orders (US only). Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund. TRUE will provide a prepaid FedEx ship label for your original return. Just set up your return thr
In the event of a delay in processing your return, please rest assured that we have your best interest at heart. Please send us an email and we'll flag your return as high-priority and notify our returns team to process your refund right away. While