What is TRUE's return policy?Updated 7 hours ago

Return Shipping
If you purchased Redo+, return shipping is free. Without Redo+, you are responsible for return shipping.

Shoes must be returned new, unworn, and in the original packaging.

Returns Made Simple
If it’s not the right fit, you can return new and unworn shoes within 30 days for a full refund* to your original payment method, or store credit toward your next pair.

If you purchased Redo+, your return shipping is covered. Otherwise, shipping costs will apply.

Easy Exchanges
Need a different size or color? No problem. New, unworn shoes are eligible for exchange within 30 days.

If Redo+ was selected at checkout, return shipping is on us. Without Redo+, return shipping is your responsibility.

If Your Return Shows Minor Wear
All returns are carefully inspected upon arrival. If shoes show minor wear (light marks or signs of use) and can’t be sold as new, they may be moved to our Second Chance program.

If that happens, we’ll notify you after inspection and you’ll receive store credit, minus a $15 processing fee. This helps offset the reduced value of the product.

Beyond 30 Days
We’re unable to offer refunds after 30 days. Exchanges may still be available, but a $15 processing fee applies.

Heavily Worn Shoes
Shoes that show clear signs of wear - on the course or outdoors - aren’t eligible for return or exchange. Our policy is designed for indoor try-on only.

To start your exchange or return, visit our Returns portal at your convenience.

The above applies to domestic orders. Original shipping fees are not refundable. For APO boxes, Puerto Rico and US Territories, the customer is responsible for return shipping. Please email us at [email protected] to request a return authorization.