TRUE product quality guarantees
Some TRUE's are warrantied to be waterproof for up to 2 years (from purchase date) depending on the model. If at any time in that window your pair does not keep the elements away, we will replace them one (1) time with the same or equivalent pair. If
First, make sure you’re not just standing in a puddle barefoot. Next, if it’s happening while you’re in your TRUEs, we warranty our footwear for waterproofing for up to 2 years depending on the model (this means 1 replacement pair within 2 years of o
Mistakes happen and we’ll work quickly to resolve it! If you feel something isn’t quite right with your TRUEs, send us an email that explains what’s going on [email protected]. We’ll need to verify your product falls within our warranty paramete
All TRUE products are warrantied to be free from defects for 90 days after receipt, as most manufacturing defects become evident within immediate use. Beyond this period, different factors such as use, wear and tear or care can vary, and we do not of