Some TRUE's are warrantied to be waterproof for up to 2 years (from purchase date) depending on the model.

If at any time in that window your pair does not keep the elements away, we will replace them one (1) time with the same or equivalent pair. If no such equivalent pair is available, we will arrive at a solution in a fair and consistent manner. Store credit may be issued per your original purchase value if necessary.

Submit your claim by emailing us at the link below ([email protected]). Please provide an explanation of the issue, photo of the pair and proof of the original purchase handy. Without it, we cannot be certain your pair is eligible for warranty. Should your pair qualify, we may request you send them in to our warranty department for testing and follow up with our corrective action if applicable.

Warranties may be void if purchased secondhand, outside of TRUElinkswear.com/authorized retail partners or if machine cleaned/not cared for properly.