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TRUE linkswear Help & FAQ

DomesticTRUE can ship your order to any domestic US address including Alaska, Hawaii, Puerto Rico, US territories and APO boxes. Free economy (ground) shipping can be earned for orders over $150 shipping to US States. Shipping fee will apply PR, APO boxes or to US Territories. CanadaYou can shop our new Canada direct website at <a href="https://www.truelinkswear.ca/" id="isPasted">https://www.truelinkswear.ca/</a>. As we have this Canada direct website, we do not currently ship from our US Headquarters. International PartnersYou can shop TRUE Australia/New Zealand at <a href="https://truelinkswear.com.au/" id="isPasted">https://truelinkswear.com.au/</a>You can shop TRUE in the UK and Europe at <a href="https://truelinkswear.uk/" id="isPasted">https://truelinkswear.uk/</a>

Domestic. TRUE can ship your order to any domestic US address including Alaska, Hawaii, Puerto Rico, US territories and APO boxes. Free economy (ground) shipping can be earned for orders over $150 shipping to US States. Shipping fee will apply PR, AP

Where do you ship?

Shipping

Hours of Operation?

Our Mission at TRUE

Product Ethos

TRUE Story

Customer Care and Right of Refusal

About TRUE

Does TRUE offer width options in footwear?

What is the difference between TRUE models?

Can I put orthotics in my TRUEs?

Heel-to-to Drop: Zero Drop vs. Transitional Drop vs. Traditional Drop

What is Zero drop?

How do TRUEs fit compared to other brands?

What is the best TRUE for me?

How can I ensure I select the right size when ordering shoes online?

Sizing & Fit FAQ

How is TRUE footwear different?

Where are TRUEs available?

Do TRUE shoes offer good support?

Are the insoles of TRUE's removable?

Can I wear TRUEs without socks?

Does TRUE make Women's footwear?

Are any TRUEs waterproof?

What does 'water resistant' really mean for shoes?

Does TRUE make Youth or Junior sized footwear?

What are the different types of leather?

Product FAQ

How can I check on the status of my order?

Can I change or cancel my order?

How long will it take to receive my order?

Gift Order Return/Exchange

Orders FAQ

What is TRUE's return policy?

Exchange & Return Processing

What refund options do I have?

Can I return my store order online?

Refund to expired, lost or compromised card

What is TRUE's return policy for Facebook or Instagram orders?

What should I do if my return has been delayed?

Return | Exchange

What is TRUE's Waterproof Warranty?

My feet are getting wet, what can be done?

What if I received a defective product?

What is TRUE's quality warranty?

Quality & Warranty

How do you ship?

How much does TRUE charge for shipping?

Can my TRUEs be machine washed?

What is the best way to keep my pair looking new?

What Is The Best Way To Clean My TRUEs?

Shoe Care

Last of Their Kind Promotion Rules & Restrictions

TRUE Returns and Trial Updates November 2024

Where do you ship?Updated 6 months ago