TRUE Help & FAQ

Use our new <a href="https://truelinkswear.com/pages/find-your-perfect-shoe">TRUE Fit Finder</a> to find your perfect shoe!

Use our new TRUE Fit Finder to find your perfect shoe!.

What is the best TRUE for me?

Sizing & Fit

Hours of Operation?

Our Mission at TRUE

Product Ethos

TRUE Story

Customer Care and Right of Refusal

About TRUE

Does TRUE offer width options in footwear?

What is the difference between TRUE models?

Can I put orthotics in my TRUEs?

Heel-to-to Drop: Zero Drop vs. Transitional Drop vs. Traditional Drop

What is Zero drop?

How do TRUEs fit compared to other brands?

How is TRUE footwear different?

Where are TRUEs available?

Do TRUE shoes offer good support?

Are the insoles of TRUE's removable?

Can I wear TRUEs without socks?

Does TRUE make a spiked golf shoe?

Are any TRUEs waterproof?

What is TRUE's Waterproof Warranty?

Does TRUE make Women's footwear?

Does TRUE make Youth or Junior sized footwear?

Product

How can I check on the status of my order?

Can I change or cancel my order?

How long will it take to receive my order?

Gift Order Return/Exchange

Orders

What is TRUE's return policy?

How do I access the returns portal?

What is TRUE's 30 Day-Trial?

My feet are getting wet, what can be done?

Where is my Refund?

Can I return my store order online?

What if I received a defective product?

What refund options do I have?

Refund to Expired, Lost or Compromised Card

What is TRUE's return policy for Facebook or Instagram orders?

Returns

Where do you ship?

How do you ship?

How Much Does TRUE Charge for Shipping?

Help I Can't Find My Order!

Shipping

Can I Puy My TRUEs In The Washer?

What Is The Best Way To Keep My Pair Looking New?

What Is The Best Way To Clean My TRUEs?

Shoe Care

What is the best TRUE for me?Updated a year ago