TRUE Help & FAQ

Domestic: Free Ground Shipping for all orders over $99Ordering less? We offer a flat shipping fee of $10 for ground or $5 for accessories orders. In a hurry? We don&apos;t blame you - just pay the difference and we&apos;ll get your TRUEs to you in 1-3 business days once they ship.Additional Shipping Times, and Rates<ul><li>Accessory Shipping (3-7 days) - $5.00</li><li>Ground Shipping (3-7 business days) - $10.00</li><li>FedEx 2day (2-3 business days) - $15.00</li><li>FedEx Overnight (1-3 business days) - $55.00</li></ul>*These rates do not apply to International Customers&#xA0;International: Shipping costs vary from order to order. Click the flag in the top right of the website and select your country of origin, your cart price will reflect taxes, partial import fees, and shipping costs.&#xA0;

Domestic: Free Ground Shipping for all orders over $99. Ordering less? We offer a flat shipping fee of $10 for ground or $5 for accessories orders. In a hurry? We don't blame you - just pay the difference and we'll get your TRUEs to you in 1-3 busine

How Much Does TRUE Charge for Shipping?

Shipping

Hours of Operation?

Our Mission at TRUE

Product Ethos

TRUE Story

Customer Care and Right of Refusal

About TRUE

Does TRUE offer width options in footwear?

What is the difference between TRUE models?

Can I put orthotics in my TRUEs?

Heel-to-to Drop: Zero Drop vs. Transitional Drop vs. Traditional Drop

What is Zero drop?

How do TRUEs fit compared to other brands?

What is the best TRUE for me?

Sizing & Fit

How is TRUE footwear different?

Where are TRUEs available?

Do TRUE shoes offer good support?

Are the insoles of TRUE's removable?

Can I wear TRUEs without socks?

Does TRUE make a spiked golf shoe?

Are any TRUEs waterproof?

What is TRUE's Waterproof Warranty?

Does TRUE make Women's footwear?

Does TRUE make Youth or Junior sized footwear?

Product

How can I check on the status of my order?

Can I change or cancel my order?

How long will it take to receive my order?

Gift Order Return/Exchange

Orders

What is TRUE's return policy?

How do I access the returns portal?

What is TRUE's 30 Day-Trial?

My feet are getting wet, what can be done?

Where is my Refund?

Can I return my store order online?

What if I received a defective product?

What refund options do I have?

Refund to Expired, Lost or Compromised Card

What is TRUE's return policy for Facebook or Instagram orders?

Returns

Where do you ship?

How do you ship?

Help I Can't Find My Order!

Can I Puy My TRUEs In The Washer?

What Is The Best Way To Keep My Pair Looking New?

What Is The Best Way To Clean My TRUEs?

Shoe Care

How Much Does TRUE Charge for Shipping?Updated 2 years ago