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TRUE linkswear Help & FAQ

Orders placed on business days before Noon (PST) may ship out the same day but please allow up to 1-2 business days.If electing to pay for an upgraded shipping method such as Next Day Air/Express or 2 Day Air/Expedited shipping, orders need to be placed no later than 2 pm PST on business days.Once it has been shipped you will receive a confirmation email with a tracking number and link.&#xA0; Sale, Launch or Holiday shipping times:&#xA0;Due to high order volumes during the holiday season or sales, please allow 3-5 days to get your package shipped.Shipping timelines start once the package has been scanned by FedEx. We do not ship over the weekends, holidays, or after 4 pm Monday-Friday.Orders placed via our website should arrive in 5-8 business days with economy/ground shipping. If you select a quicker mode of transportation, expect to see them even sooner!

Orders placed on business days before Noon (PST) may ship out the same day but please allow up to 1-2 business days. If electing to pay for an upgraded shipping method such as Next Day Air/Express or 2 Day Air/Expedited shipping, orders need to be pl

How long will it take to receive my order?

Orders FAQ

Hours of Operation?

Our Mission at TRUE

Product Ethos

TRUE Story

Customer Care and Right of Refusal

About TRUE

Does TRUE offer width options in footwear?

What is the difference between TRUE models?

Can I put orthotics in my TRUEs?

Heel-to-to Drop: Zero Drop vs. Transitional Drop vs. Traditional Drop

What is Zero drop?

How do TRUEs fit compared to other brands?

What is the best TRUE for me?

How can I ensure I select the right size when ordering shoes online?

Sizing & Fit FAQ

How is TRUE footwear different?

Where are TRUEs available?

Do TRUE shoes offer good support?

Are the insoles of TRUE's removable?

Can I wear TRUEs without socks?

Does TRUE make Women's footwear?

Are any TRUEs waterproof?

What does 'water resistant' really mean for shoes?

Does TRUE make Youth or Junior sized footwear?

What are the different types of leather?

Product FAQ

How can I check on the status of my order?

Can I change or cancel my order?

Gift Order Return/Exchange

What is TRUE's return policy?

Exchange & Return Processing

What refund options do I have?

Can I return my store order online?

Refund to expired, lost or compromised card

What is TRUE's return policy for Facebook or Instagram orders?

What should I do if my return has been delayed?

Return | Exchange

What is TRUE's Waterproof Warranty?

My feet are getting wet, what can be done?

What if I received a defective product?

What is TRUE's quality warranty?

Quality & Warranty

Where do you ship?

How do you ship?

How much does TRUE charge for shipping?

Shipping

Can my TRUEs be machine washed?

What is the best way to keep my pair looking new?

What Is The Best Way To Clean My TRUEs?

Shoe Care

Last of Their Kind Promotion Rules & Restrictions

TRUE Returns and Trial Updates November 2024

How long will it take to receive my order?Updated 6 months ago