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TRUE linkswear Help & FAQ

If you choose Economy or Free shipping (for domestic orders over $150 USD before tax) then your order will be shipped via FedEx or UPS ground service from our HQ in Tacoma, Washington. If you can&#x2019;t wait that long, we&#x2019;ve got you covered with Expedited options such as 2 Day Air or Express delivery. Just choose that expedited option at checkout. Approximate Ground transit times:&#xA0;<ul><li>West coast: 1-3 business days</li><li>Central: 3-4 business days</li><li>Mid-West: 4-5 business days</li><li>East coast: 5 business days</li><li>Hawaii, Alaska, Puerto Rico: 3-7 business days</li><li>Times may be extended for during Holidays or certain Promotions</li></ul> <img src="https://attachments.gorgias.help/dY4gQxzZAYxWnv8l/hc/NdY4gQxzeK7Wnv8l/2024101822-47853edf-88ef-420e-90f8-911cd0f366bd-map_0989_oct24.png" style="width: 557px;" class="fr-fic fr-dii">

If you choose Economy or Free shipping (for domestic orders over $150 USD before tax) then your order will be shipped via FedEx or UPS ground service from our HQ in Tacoma, Washington. If you can’t wait that long, we’ve got you covered with Expedited

How do you ship?

Shipping

Hours of Operation?

Our Mission at TRUE

Product Ethos

TRUE Story

Customer Care and Right of Refusal

About TRUE

Does TRUE offer width options in footwear?

What is the difference between TRUE models?

Can I put orthotics in my TRUEs?

Heel-to-to Drop: Zero Drop vs. Transitional Drop vs. Traditional Drop

What is Zero drop?

How do TRUEs fit compared to other brands?

What is the best TRUE for me?

How can I ensure I select the right size when ordering shoes online?

Sizing & Fit FAQ

How is TRUE footwear different?

Where are TRUEs available?

Do TRUE shoes offer good support?

Are the insoles of TRUE's removable?

Can I wear TRUEs without socks?

Does TRUE make Women's footwear?

Does TRUE make a spiked golf shoe?

Are any TRUEs waterproof?

What does 'water resistant' really mean for shoes?

Does TRUE make Youth or Junior sized footwear?

What are the different types of leather?

Product FAQ

How can I check on the status of my order?

Can I change or cancel my order?

How long will it take to receive my order?

Gift Order Return/Exchange

Orders FAQ

What is TRUE's return policy?

How do I access the returns portal?

Exchange & Return Processing

What refund options do I have?

Can I return my store order online?

Refund to expired, lost or compromised card

What is TRUE's return policy for Facebook or Instagram orders?

What should I do if my return has been delayed?

Return | Exchange

What is TRUE's Waterproof Warranty?

My feet are getting wet, what can be done?

What if I received a defective product?

What is TRUE's quality warranty?

Quality & Warranty

Where do you ship?

How much does TRUE charge for shipping?

Can my TRUEs be machine washed?

What is the best way to keep my pair looking new?

What Is The Best Way To Clean My TRUEs?

Shoe Care

Last of Their Kind Promotion Rules & Restrictions

TRUE Returns and Trial Updates November 2024

How do you ship?Updated 6 months ago