Have a quick question? 
Our customer care team is available weekdays. Chat or leave us a message on chat and we'll message you back as soon as we can.

Not finding the answers you're looking for? 
Let us know and send us an message. Our team will respond via email within 24 hours or sooner during weekdays.

Want to speak with someone? Call us on any weekday, 9am-3pm PST. 
We are small support team so if the line is busy , leave us a voicemail and we will call you back within 1 business day.

TRUE linkswear Help & FAQ

Our standard Hours of Operation are Monday - Friday 8 am - 4 pm PST. We are closed for the weekends and holidays. Any orders placed outside of our normal work hours will be shipped out the following business day.&#xA0;If you need to reach our customer care team, you can do so Monday - Friday during the times listed.&#xA0;Email &amp; Chat: 8am - 4pm PSTPhones: 9am - 3pm PST, we are a small team so please leave a voicemail if we are on the other line or after business hours, and we will call you back within 1 business day.

Our standard Hours of Operation are Monday - Friday 8 am - 4 pm PST. We are closed for the weekends and holidays. Any orders placed outside of our normal work hours will be shipped out the following business day. If you need to reach our customer car

Hours of Operation?

About TRUE

Our Mission at TRUE

Product Ethos

TRUE Story

Customer Care and Right of Refusal

Does TRUE offer width options in footwear?

What is the difference between TRUE models?

Can I put orthotics in my TRUEs?

Heel-to-to Drop: Zero Drop vs. Transitional Drop vs. Traditional Drop

What is Zero drop?

How do TRUEs fit compared to other brands?

What is the best TRUE for me?

How can I ensure I select the right size when ordering shoes online?

Sizing & Fit FAQ

How is TRUE footwear different?

Where are TRUEs available?

Do TRUE shoes offer good support?

Are the insoles of TRUE's removable?

Can I wear TRUEs without socks?

Does TRUE make Women's footwear?

Are any TRUEs waterproof?

What does 'water resistant' really mean for shoes?

Does TRUE make Youth or Junior sized footwear?

What are the different types of leather?

Product FAQ

How can I check on the status of my order?

Can I change or cancel my order?

How long will it take to receive my order?

Gift Order Return/Exchange

Orders FAQ

What is TRUE's return policy?

Exchange & Return Processing

What refund options do I have?

Can I return my store order online?

Refund to expired, lost or compromised card

What is TRUE's return policy for Facebook or Instagram orders?

What should I do if my return has been delayed?

Return | Exchange

What is TRUE's Waterproof Warranty?

My feet are getting wet, what can be done?

What if I received a defective product?

What is TRUE's quality warranty?

Quality & Warranty

Where do you ship?

How do you ship?

How much does TRUE charge for shipping?

Shipping

Can my TRUEs be machine washed?

What is the best way to keep my pair looking new?

What Is The Best Way To Clean My TRUEs?

Shoe Care

Last of Their Kind Promotion Rules & Restrictions

TRUE Returns and Trial Updates November 2024

Hours of Operation?Updated 7 months ago